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After the clean

Re-clean support, with the terms in writing.

If your property manager raises a cleaning issue within 7 days of the exit inspection, the written guarantee explains how to request a re-clean of the relevant area at no extra cost.

How to request a re-clean

Contact us promptly with your quote reference and the written inspection notes so we can review the request against the agreed work.

  1. 01Send the request in writing within the stated window after the exit inspection.
  2. 02Include the specific room, cleaning item and property manager feedback.
  3. 03We review the request against the booked scope and confirm the relevant next step.

What the guarantee covers

Eligible cleaning issues relating to areas included in the original agreed scope, raised within the stated period and reviewed under the written terms.

What it does not promise

It does not guarantee a bond refund or cover pre-existing damage, fair wear and tear, damage after handover, or work outside the agreed cleaning scope.

The written guarantee supplied with your booking takes precedence. Contact us with a question.